Terms & Conditions

Conditions of Sale
Furniture is sold for domestic use only. All warranties are excluded where goods are acquired for business / commercial purposes.

Retention of Title

All goods sold by Ashley Furniture Homestores NZ shall remain the property of Ashley Homestores NZ until full payment is received.


Any balance owing must be paid in full prior to the delivery or collection of your goods. Customers that pay by cheque need to wait 7 working days for the cheque to be cleared before the goods can be collected or delivered.

Deposits on Sales Dockets

A 50% deposit is required on all furniture purchases.


Ashley Furniture Homestores NZ will charge a minimum cancellation fee of $50 plus any other costs incurred eg freight costs. The cancellation fee covers swapping goods for a lesser value but may not be charged if the exchange of goods is for equal or higher value within a reasonable time frame. Each cancellation will be considered on an individual basis by the Store Manager.


Refunds cannot be issued in store and will be processed at Ashley Furniture Homestores NZ head office. The refund amount can be direct credited to the purchasers bank account. If you request a cheque, it will be posted to you within 7 working days. No refund will be given for Trade In furniture.


Ashley Furniture Homestores NZ stores goods up to 7 days. The 7 day period starts when the goods are delivered to Ashley Furniture Homestore NZ. After 7 days, a weekly storage fee of $80 applies.

Maximum Storage Period

Ashley Furniture Homestores NZ will only store goods up to a maximum of 21 days unless prior arrangements with the Store Manager have been made.

Customers Collecting Own Goods

When any customer is collecting their furniture from Ashley Furniture Homestores NZ, they must produce photo ID at that time of collection. Ashley Furniture Homestores NZ may assist you in loading your furniture on or into your vehicle, but the customer is responsible for securing their own goods.